Senior Site Reliability Engineer (Observability & Analytics) – Platform Infra

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Platform Observability & Analytics runs the infrastructure that tells Elastic the truth about its own platform. The observability clusters show Cloud engineers how production is behaving right now, and the analytics pipelines show the business how the platform and the products get used over time. This role sits on the observability side. We run 200+ hosted deployments across every supported cloud region, ingesting logs, metrics and traces for all of Elastic Cloud, plus the SLA and SLO monitoring for ESS and Serverless. When Cloud engineering needs to know what production is doing, they're looking at something we run. What You Will Be Doing • Owning end-to-end delivery of moderate-to-high complexity projects on the team’s roadmap, with minimal day-to-day direction. • Operating and hardening shared Elastic Cloud infrastructure (ECH, ECE, and ECK) as Infrastructure as Code – writing and reviewing the Terraform, Python, and Go that other engineers depend on. • Carrying a 24/7 on-call rotation: responding to incidents, driving them to resolution, and writing clear RCAs/postmortems that lead to lasting fixes rather than repeat pages. • Reviewing others’ code and designs, and being a trusted second set of eyes on production changes to critical infrastructure. • Mentoring less experienced engineers, and proactively raising risks, ideas, and improvements in team discussions. • Improving runbooks, documentation, and operational processes so the on-call load gets lighter over time. What You Bring • 5+ years of SRE, platform engineering, or infrastructure engineering experience • Proficiency with Terraform; comfortable owning large, multi-workspace configurations in a team setting • Strong software engineering fundamentals in Python; comfort with Go is a plus. • Deep Linux systems knowledge and experience operating containerized workloads in production. • Experience carrying a 24/7 on-call rotation, resolving incidents under pressure, and writing RCAs that hold up under review. • A track record of consistently delivering end-to-end projects of moderate-to-high complexity with minimal oversight, and being a valuable code/design reviewer for your team. • Comfort thinking about the security implications of the infrastructure you build, not just its reliability – you don’t need to be a security specialist, but you default to a security-conscious mindset. • A pattern of mentoring less experienced engineers and speaking up with ideas and concerns in team discussions. • Clear written and verbal communication – you document what you build and can explain it to both engineers and non-engineers. • Comfort working across time zones, in both real-time and asynchronous contexts. Bonus Points • Experience with the Elastic Stack (Elasticsearch, Logstash, Beats, Kibana) in production. • Experience with GitOps-style deployment tooling (ArgoCD, Helm) or policy-as-code frameworks (e.g., Kyverno) on Kubernetes. • Experience with secrets management (Vault) or access-control/bastion tooling (Teleport). • Experience with configuration management tools (e.g., Puppet, Ansible) at fleet scale. • Exposure to FedRAMP, GovCloud, or other regulated/compliance-driven infrastructure. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $138,300—$185,900 CAD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.