Systems Engineer

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX About the Department Cloudflare’s engineering teams build and maintain the systems and products that power our global platform. A global platform which is within approximately 50 milliseconds of about 95% of the Internet connected population, serving on average, over 46 million HTTP requests per second. About the role Cloudflare engineering delivers code to production at a tremendous pace, and depends on automated testing to do so without incidents. The SLO team builds and runs the internal platform and tooling that empowers other engineering teams to set up Service Level Indicators (SLIs) and effectively measure their Service Level Objectives (SLOs). This enables all engineering teams to effectively measure their service and feature reliability that verify the interactions between systems and products in production at huge scale. We are looking for a highly motivated software engineer to join our Production Platform Organization. You will build the infrastructure necessary to collect, store, and make reliability data easily accessible for monitoring needs. You’ll need to communicate effectively and proactively with engineers across the company to deeply understand the behaviors of our systems and refine their reliability objectives. You will also work closely with Product Managers and Product Site Reliability Engineers on quality of service measurements for enterprise customers. What You Will Do • Build the Platform: Create and maintain production reliability testing infrastructure and availability reporting. • Define Reliability Metrics: Measure uptime metrics like correctness, availability, and latency SLIs/SLOs. Develop, document, and execute SLI/SLO plans to verify systems continue to operate as expected. • Collaborate Cross-Functionally: Collaborate with engineering teams to understand how their systems function and interact with other Cloudflare systems in production at a huge scale. • Communicate & Improve: Provide clear and concise feedback to engineering and product teams as an excellent communicator. Help drive continued improvements in the software development and reliability measurement processes. What You Will Need • Experience: Proven track record as a software engineer or similar role with a deep understanding of developing and maintaining distributed systems. • System Design: Experience designing, implementing, and maintaining secure and highly-available distributed systems. • Programming Languages: Programming experience with one of the following languages: Go, Rust, or Python. • Reliability Metrics: Deep understanding and hands-on experience measuring uptime metrics like correctness, availability, and latency using SLOs/SLIs. Bonus Points • Experience working with Clickhouse, Prometheus, GraphQL, and Postgres. • Experience working with data pipelines with a focus on reliability and scale. • Experience working with synthetic traffic & load testing tools. • Experience developing reliable, extensible platforms that other engineers can trust and leverage. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits • Medical/Rx Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts • Commuter Spending Accounts • Fertility & Family Forming Benefits • On-demand mental health support and Employee Assistance Program • Global Travel Medical Insurance Financial Benefits • Short and Long Term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan • Employee Stock Participation Plan Time Off • Flexible paid time off covering vacation and sick leave • Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.